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CLASS POLICIES

PLEASE SEE BELOW FOR MORE INFORMATION ABOUT OUR POLICIES AND OUR TERMS & CONDITIONS OF LESSONS WITH SWIM STARS BY SIGNING YOUR ENROLMENT FORM, YOU ARE AGREEING TO THE TERMS AS SET OUT BELOW.

SWIM SCHOOL TERMS

OUR SWIM SCHOOL OPERATES BY NSW SCHOOL PUBLIC SCHOOL TERMS.

 

AS SUCH WE DO NOT OPERATE DURING SCHOOL HOLIDAY PERIODS WHICH FALL IN AUTUMN, WINTER, SPRING AND SUMMER.

 

DURING SCHOOL HOLIDAYS WE MAY OFFER A SCHOOL HOLIDAY CLASSES IF WE HAVE THE INTEREST FOR THESE INTENSIVE PROGRAMS.

KINDNESS, SAFETY & RESPECT

WE STRIVE TO MAINTAIN A SAFE, KIND AND RESPECTFUL SWIM SCHOOL. WE ASK THAT ALL OUR FAMILIES PROVIDE THE SAME KINDNESS AND RESPECT TO OTHER FAMILIES AND OUR TEAM.

POOL & FACILITY ETIQUITTE

ALL STUDENTS MUST BE SUPERVISED WHILE IN OUR FACILITY. 

AS WE ARE LOCATED IN A HYDROTHERAPY POOL - WHICH ATTACHES TO OTHER HEALTH FACILITIES, IT IS IMPORTANT TO NOTE THAT RESPECTFUL BEHAVIOUR IS REQUIRED AT ALL TIMES IN AND OUT OF THE POOL AREA.

 

PLEASE NOTE: TERMS & CONDITIONS APPLY TO ALL STUDENTS, AND THEIR FAMILIES. 

SUPERVISION

  • ALL MINORS MUST BE SUPERVISED BY A RESPONSIBLE ADULT AT ALL TIMES AROUND THE FACILITY AND DURING ALL OF OUR CLASSES.

  • CHILDREN MUST NOT BE RUNNING INSIDE OR AROUND OUTSIDE WITHOUT SUPERVISION.

  • GLASS BOTTLES ARE NOT PERMITTED IN THE POOL AREA. 

  • CONSUMPTION OF FOOD IS RESTRICTED TO WAITING ROOM. PLEASE ENSURE YOU CLEAN UP AFTER YOUR CHILD SHOULD ANY SPILLAGE HAPPENS.

LESSON BEHAVIOUR

SAFETY AND SAFE TEACHING IS PARAMOUNT IN OUR LESSONS & PROGRAM, AS SUCH OUR TEAM WILL TAKE MEASURES TO ENSURE SAFETY AND AQUATIC EDUCATION IS AT THE FOREFRONT OF ANY LESSONS. ANY DISRUPTIVE BEHAVIOUR THAT POSES A RISK TO SAFETY OF OTHERS WILL BE ADDRESSED AND WARNINGS, IF UNSAFE BEHAVIOUR CONTINUES, WE WILL REQUEST PARENTS TO COLLECT CHILDREN FROM LESSON AND EXIT THE PREMISES.

FEES & PAYMENT

ALL FEES MUST BE PAID IN FULL PRIOR TO COMMENCING LESSONS WITH US. ANY LESSON FEES ARE NON REFUNDABLE.

CANCELLATION OF CLASSES

DURING YOUR CLASSES WITH US, YOUR BOOKED TIME AND DAY IS ALLOCATED TO FOR YOUR FAMILY FOR THE TERM UNTIL YOU CANCEL OR REQUIRE A CHANGE. 

FOR EASE OF RE-ENROLMENT, AT THE END OF THE TERM, WE ROLL OVER OUR CURRENT BOOKINGS FOR THE NEXT TERM.

 

THIS MEANS YOUR FAMILY WILL KEEP YOUR SAME DAY TIME FOR THE FOLLOWING TERM UNTIL YOU HAVE REQUESTED OTHERWISE.

 

AT THE END OF TERM, WE WILL SEND OUT COMMUNICATIONS AND WILL REQUEST A RESPONSE TO CONFIRM, CHANGE OR CANCEL YOUR CLASSES.

SWIMMING ATTIRE

  • ALL PARTICIPANTS IN OUR LESSONS MUST WEAR APPROPRIATE SWIMMING ATTIRE.

  • CHILDREN UNDER 3 YEARS OR NOT TOILET TRAINED - SWIM NAPPY (NOT A REGULAR ONE), UNDER APPROPRIATE SWIMMERS. 

  • FOR GIRLS: A SUITABLE SWIM SUIT PREFERABLY ONE PIECE, GOGGLES AND SWIMMING CAP IF HAIR IS LONG, TO AVOID HAIR GOING IN FACE DURING LESSON. 

  • FOR BOYS: SWIM SHORTS OR TRUNKS, GOGGLES AND SWIMMING CAP IF HAIR IS LONG, TO AVOID HAIR GOING IN FACE DURING LESSON.  

  • RASH VESTS CAN BE WORN - BUT ARE NOT REQUIRED AS WE ARE A INDOOR HYDRO POOL, THEY ALSO CAN IMPEDE ON LESSON QUALITY IF THEY ARE STRETCHED OUT AND ARE HINDERING CHILDREN'S SWIMMING ABILITIES. 

WAIVER & RELEASE

DURING ALL SUCH TIMES THAT YOU ARE ON PREMISES BOTH YOUR PROPERTY AND YOUR PERSON SHALL BE AT YOUR OWN RISK. YOU AGREE THAT SWIM STARS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OF, THEFT OF ANY PROPERTY BELONGING TO YOU OR YOUR GUESTS (INCLUDING MINORS) OCCURRING ON PREMISES EXCEPT WHERE CAUSED BY GROSS NEGLIGENCE OF SWIM STARS. 

ADDITIONALLY, SWIM STARS SHALL NOT BE LIABLE FOR ANY DEATH, PERSONAL INJURY OR ILLNESS OCCURRING TO YOU OR YOUR GUEST (INCLUDING MINORS) ON SWIM STARS PREMISES OR AS A RESULT OF THE USE OF ANY FACILITIES OR EQUIPMENT PROVIDED BY SWIM STARS, EXCEPT TO THE EXTENT THAT SUCH DEATH, PERSONAL INJURY OR ILLNESS OCCURS FROM THE GROSS NEGLIGENCE OF SWIM STARS.

INSTRUCTOR ABSENSE

FROM TIME TO TIME, OUR INSTRUCTORS MAYBE AWAY.  WE WILL ALWAYS DO OUR BEST TO HAVE THE SAME FILL IN TEACHER DURING THESE TIMES.

 

IN THE RARE EVENT WE ARE UNABLE TO PROVIDE A SUITABLE INSTRUCTOR WE WILL COMBINE CLASSES IF POSSIBLE, OR WE WILL CANCEL AND CREDIT OR REFUND CLASS. 

POOL CLOSURES

IN THE RARE UNFORESEEN EVENT WE MAY NEED TO CLOSE THE POOL DUE TO A FACILITY ISSUE AND AS GUIDED BY NSW HEALTH, WE WILL CONTACT FAMILIES AND EITHER PROVIDE A CREDIT FOR THE LESSON MISSED ONTO THE NEXT TERM OR ORGANISE A CREDIT OR REFUND.

PHOTOGRAPHY

  • WE UNDERSTAND THAT TAKING PHOTOS AND VIDEO RECORDINGS ARE WONDERFUL WAYS TO SHARE THE MOMENTS WITH FAMILY MEMBERS.

  • IT IS IMPORTANT TO US TO MAKE SURE EVERYONE IS SAFE & COMFORTABLE WITH A PHOTO OR VIDEO BEING TAKEN.

  • PLEASE ENSURE YOU HAVE SEEKED PERMISSION FROM STAFF AND OTHER FAMILIES BEFORE USING MOBILE RECORDING DEVICES.

  • ALL RECORDING DEVICES ARE NOT PERMITTED IN THE SHOWER OR CHANGE AREAS.

MAKE UP LESSONS

WE UNDERSTAND MISSING LESSONS IS GOING TO HAPPEN! WHILE WE UNDERSTAND THAT THIS WILL HAPPEN, IT IS IMPORTANT TO NOTE WE CANNOT PROMISE WE CAN OFFER A MAKE UP LESSON DUE TO OUR LIMITED TIMETABLE AND OUR CLASS SIZES.

WE STRONGLY ENCOURAGE (UNLESS SICK OF COURSE) TO ATTEND YOUR SCHEDULED LESSONS. AS WE DO NOT OFFER CREDITS, ROLL OVER OR REFUNDS FOR CLASSES MISSED. IF YOU HAVE EXTENUATING CIRCUMSTANCES PLEASE REACH OUT TO DISCUSS OPTIONS WITH US.

SICK POLICY

SICK HAPPENS.... KEEPING HEALTHY AND EVERYONE WHO ATTENDS OUR PROGRAM IS IMPORTANT TO US. IF YOUR CHILD HAS BEEN UNWELL WITH GASTRO, NOROVIRUS OR SIMILAR. IT IS A REQUIREMENT OF NSW HEALTH STANDARDS TO REMAIN OUT OF THE POOL FOR 48 HOURS AFTER SYMPTOMS HAVE SUBSIDED.

 

WE ALSO HIGHLY RECOMMEND SHOWERING BEFORE ENTERING THE POOL TO MAINTAIN POOL WATER QUALITY.

THANK YOU

BY SIGNING YOUR ENROLMENT FORM AND TICKING 'I AGREE' YOU ARE AGREEING TO THE POLICIES WE HAVE OUTLINED ABOVE. SWIM STARS RESERVES THE RIGHT TO CANCEL ENROLMENT FOR FAILURE TO COMPLY WITH OUR TERMS & CONDITIONS.

Mona Vale Hospital Hydrotherapy Pool Coronation Street, Mona Vale, 2103
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